{"id":23720,"date":"2024-05-14T10:07:03","date_gmt":"2024-05-14T08:07:03","guid":{"rendered":"https:\/\/lydia.bfoundlabs.com\/footer\/privacy-policy\/"},"modified":"2025-10-21T12:02:50","modified_gmt":"2025-10-21T10:02:50","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/lydia-voice.com\/au\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Privacy policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

This privacy policy applies to the handling of personal information by EPS Ehrhardt + Partner Solutions Pty Ltd of Level 18, 324 Queen St., BRISBANE QLD 4000 (EPS, we us, our).<\/p>

EPS understands the importance of protecting the privacy of an individual\u2019s personal information.\u00a0 This privacy policy sets out how EPS aims to protect the privacy of your personal information, your rights in relation to your personal information managed by EPS and how EPS collects, holds, uses, discloses, and otherwise manages, your personal information.<\/p>

In collecting, holding, using, disclosing, and otherwise managing your personal information, EPS will comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles in the Privacy Act.<\/p>

EPS will regularly review its policies and procedures regarding personal information and may therefore update and amend this privacy policy from time to time.\u00a0 Any updated privacy policy will be made available on the EPS website at https:\/\/www.epg.com\/au\/ or can otherwise be obtained by contacting us and requesting a copy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
A. Kinds of personal information collected <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Personal information is information or an opinion about an identified, or reasonably identifiable, individual.\u00a0 During the provision of our software, services, or as a result of our other interactions or dealings with you including on our website or web application, EPS may collect your personal information.<\/p>

The kinds of personal information that EPS collects will vary depending on our particular interaction or dealing with you. However, generally speaking, the kinds of personal information EPS collects may include:<\/p>

  • (a) if you or your company register for an account or submit an enquiry with us, your contact information such as your name, employer, postal address, telephone number and contact email address;<\/li>
  • (b) the names of your company\u2019s employees and their job title, department, username or similar identifier, postal address, telephone number and email address;<\/li>
  • (c) your account information used for accessing our website application and \/ or services;<\/li>
  • (d) marketing data, such as your preferences in receiving marketing from us, or information about your subscription or the way you use our products;<\/li>
  • (e) certain location or geolocation information you provide directly or through automated means, if you choose to enable location-based services from your device or one of our applications;<\/li>
  • (f) behavioural data of an internet connected computer or device you use when interacting with our website or web application, such as advertisements clicked or viewed, sites and content areas, date and time of activities or the web search used to locate and navigate to a site;<\/li>
  • (g) any other information that you provide or otherwise make available to us in connection with our website, web application or services.<\/li>
  • (h) when you purchase our services:<\/li>
  • (i) information relevant to those services, such as your billing and payment information; and<\/li>
  • (ii) information regarding your purchasing history with EPS or your other dealings with EPS in relation to our services.<\/li><\/ul>

    \u00a0<\/p>

    We also collect internet\/technology related information from visitors to our website or web based application, including the referring URL, your IP address, which browser you used to come to the site, the country, state or province, the pages of our website that you viewed during your visit, any search terms entered on our website, the operating system used by accessing systems, the website from which an accessing system reaches our website (so-called referrers), the sub-websites, the internet service provider of the accessing system, and any other similar data and information that may be used in the event of attacks on our information technology systems.<\/p>

    EPS may also hold other kinds of personal information as permitted or required by law or other kinds of personal information that we notify you of at or about the time of collection.<\/p>

    Generally, we do not collect sensitive information about individuals. Information about your health, racial or ethnic origin, political persuasions, criminal record and religious or philosophical beliefs are all examples of sensitive information. If we do need to collect sensitive information about you, we will only do so with your consent or where we are required to do so by law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

    \n\t\t\t\t\n\t\t\t\t\t
    B. How we collect personal information <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    Generally, EPS collects your personal information directly from you.\u00a0 For example, EPS may collect your personal information:<\/p>